✓ Here it is

The Leak Report.

Here are 10 ways you lose money in a normal week. You price 3 of them below with your own numbers. The other 7 are named. You tick the ones that happen at your place. You do not have to buy anything to use this.

10 leaks Live calculator Yours to keep

01 The 3 we can price honestly

Put your numbers in.

Every box starts with an example number so you can see it work. Change them to your own. Nothing is sent anywhere. It all runs in your browser.

→ Your numbers

Average value of one job or saleBefore tax.

Enquiries a weekCalls, forms, emails, walk-ins.

How many enquiries turn into workOut of every 100 enquiries.

Of those, how many go unansweredNobody picks up, or nobody gets back to them.

Quotes a week that go out lateLater than the next working day.

Quiet leads you never chase a second timeOut of every 100 that go quiet.

? Our 2 guesses

These are the only 2 numbers we supply. We keep them low on purpose. Change them if you know better for your market.

A late quote wins this much less oftenIn percent. 30 means 30% less often.

Leads you never chased that would have boughtIn percent. 8 means 8 in 100.

= What this costs in a year

01 Enquiries nobody got to.

$78,000

2 × 30% × $2,500 × 52 weeks

02 Quotes that went out late.

$46,800

4 × 30% × 30% drop × $2,500 × 52 weeks

03 Quiet leads never chased again.

$58,240

14 a week × 40% × 8% × $2,500 × 52 weeks

3 leaks. 1 year

$183,040

About 23% of the money those same enquiries bring in.

↓ What we left out on purpose

The other 7 leaks are not in that total. They are further down this page. We could price them too. But we would have to guess your numbers. So we left them out.

The real number is probably bigger than this. This is the smallest honest answer.

The enquiry nobody got to.

It came in at ten to five on your busiest day. Everyone who could answer was out on a job. By the time somebody saw it, that person had called another company.

enquiries nobody answered a week × how many turn into work × average job × 52 weeks.

The quote that went out two days later.

Nothing went wrong. It needed a price from somebody who was out. Then it needed checking. By Thursday the customer had two other quotes. Yours arrived third.

late quotes a week × how many turn into work × the drop × average job × 52 weeks.

The lead that went quiet and was never chased again.

They said they were interested. Then they went quiet. One follow-up went out. The second one is the one that usually works. It needed somebody to remember three weeks later.

quiet leads a year × how many are never chased again × how many would have bought × average job.

02 Read this before you show anyone the number

This is what the gaps cost. Not what your team costs.

Every one of these happens while good people are busy. The enquiry landed at ten to five. The second follow-up needed somebody to remember three weeks later. The quote waited on a price from a person who was out on a job. Nobody in your business did anything wrong. Hiring more people does not fix it.

What actually fixes them

Always answered, not more effort

Something answers at 7:40pm and on Sunday. Nobody has to work later.

What actually fixes them

Something that remembers for you

It knows a lead went quiet on the 4th. It follows up on the 16th. Nobody has to hold it in their head.

What actually fixes them

Finished, not half done

The quote gets priced, written, sent and saved. It does not sit in somebody’s queue waiting for the second half.

03 The other 7

Harder to price. Easy to spot.

We could price these too. But we would have to guess your numbers. So we left them out. Tick the ones that happen at your place.

The same thing typed into two systems.

It arrives in one place. Somebody types it into another place. Nobody minds doing it. It takes ten minutes, a few times a day, every day. It is also where the typing mistakes come from.

The invoice nobody paid on time.

Nobody is arguing about it. Nobody has refused it. It is just sitting there unpaid. Chasing it means tracking who was reminded and when.

The booking with no reminder sent.

You held the time. The van went out. The customer forgot. A reminder the day before would have saved it. Sending reminders one by one takes an hour nobody enjoys.

The extra thing nobody offered.

There is an extra item that goes with what they just bought. They were ready to hear about it right then. Remembering which item goes with what, every time, is the hard part.

The price someone quoted from memory.

Your price list changed in March. Most of the time everyone remembers. The rest of the time the job goes out too cheap. Nobody finds out until the month ends.

The evenings and the weekend.

About two thirds of the week is outside your opening hours. Enquiries still come in then. What arrives waits until Monday, or goes somewhere else.

The numbers nobody had time to add up.

Where your work really comes from. Which jobs make the most money. Which quotes are stuck. You already have the data. Adding it up takes an afternoon nobody has.

0 of 7 ticked. Tick the ones you know and the number changes.

04 What to do with the number

Bring it to a 20 minute call.

Tell us your number and which of the 7 you ticked. We will tell you which leak to fix first. We will tell you what fixing it takes. If your leaks are small, we will say so and tell you to leave them.

Book a 20 minute call 10 things your chatbot cannot do See the AI Layer